Jumbo Yum Cha support

For help with Jumbo Yum Cha, the iOS game by Shinlex Ltd., email hello@shinlex.com. You can also use this address to report a problem or share feedback.

Tell us what happened

To help us understand your request, include:

• Your Jumbo Yum Cha app version and iOS version.
• Your device model.
• The level you were playing, what happened, and what you expected to happen.

A screenshot can help if you choose to include one. Remove or hide personal information first. Please do not send passwords or payment details.

Purchases

Gem packs are bought through the App Store. If a purchase didn't add gems, close and reopen the game while connected to the internet: unfinished purchases are delivered when the game starts. For refunds, use Apple's Report a Problem page.

Gems are used up in the game and can't be restored after the game is deleted.

Your game data

Jumbo Yum Cha saves your progress on your device. Shinlex does not have a server copy and cannot view or recover it remotely.

For details about local storage, ads, deletion, and support correspondence, read the Jumbo Yum Cha privacy policy.